Terms & Conditions

Tamborine Lavender Logo

Terms and Conditions

The Terms and Conditions of this website are subject to change. Please check this page often to ensure you agree to the latest version.

Delivery Times

Delivery times are subject to the Australia Post Guidelines.

Our delivery times communicated to you are an estimate only. If you would like to enquire about your specific order feel free to call us on 0439188696 or email us at anna@tamborinelavender.com.au 

Prices

All current up to date pricing can be viewed online at https://www.tamborinelavender.com.au. In our catalogue we offer various promotional pricing options. Please note that Online Discounts are not applicable to fax, mail, email or phone orders.

GST

Tamborine Lavender is registered for GST and will issue a tax invoice which clearly identifies the GST component.

Promotions

Unfortunately, promo codes may not be eligible on some items which have already been discounted. Tamborine Lavender reserves the right to change or cancel promotions at any time.

Damages and Claims

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to us on 0439188696 within 7 days of receipt of goods. For any short supply claims that have a proof of delivery, you may need to supply a statuary declaration signed by a justice of peace.

Failure to advise us within 7 days may result in your request being declined.

Once approved, we will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from us, as this will delay or may invalidate any claim.

Approved returned goods must be received by us complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit. In all instances we will charge a mandatory Return Freight and Handling Charge of 20% of the invoiced value.  A return request must be made to us on telephone number 0439188696 within 7 days of receipt of goods.

All returned goods must be received complete and undamaged for the claim to be processed.

Design Changes

We reserve the right to vary the specifications or performance criteria of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.

Copyright

Our website content cannot be reproduced (in whole or in part) in any form without the express permission of Tamborine Lavender.

Contact Details

55 Durrant Court, Tamborine, Queensland, 4270

Mobile : 0439188696   https://www.tamborinelavender.com.au

Product Warranty

Each item is intended for use only for the purpose described and not for any other purpose.

Our goods come with guarantees that cannot be excluded under Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Medical Disclaimer

All products on www.tamborinelavender.com.au are not intended to diagnose, treat, cure, or prevent any disease. Products and statements have not been approved by the Australian Food and Drug Administration and therefore are not intended to diagnose, treat, cure or prevent any medical condition. The information contained on this site is general in nature and is not meant to substitute for the advice provided by your own physician or other healthcare professional.

​Do not use the information found within this website to self-diagnose any medical conditions or treat any health problems or diseases. The information provided is not intended to prescribe or be taken as medical advice.

Please consult your doctor or qualified health professional if you have, or suspect that you have a medical condition, or should you have any concerns and always consult with your doctor before changing any medications or healing practices.

​The usefulness of products for certain conditions and recommended dosage are recommendations of Tamborine Lavender. and does not warrant and shall not be liable for complications that may arise from use of any product. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt or have sensitive skin, always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

Disclaimer

We believe the information in this catalogue is correct at the time of going to press, but no representation or warranty is given with regard to the accuracy of such information.