SHIPPING & DELIVERY
Our products ship with Australia Post
Please note that extremely bulky items (large deliveries) or wholesale deliveries are excluded from shipping rates and will be quoted individually. We promise to keep you informed at all times with regards to shipping and pricing once we receive your order.
We use Australia Post and our website has been designed to align with the Australia Post direct Shipping costs. You can choose Parcel Post, Express Post or International Delivery at checkout and pricing will be clear. If you are unsure, or wish for us to Courier instead (or we arrange local pickup), please email us at email@example.com
We endeavour to ship orders as soon as we can, dependant on whether our items are In stock in our shop or whether we are busy processing the products.
Please note that all of our products are handmade and we will update the website when certain products are ready. We do have a WAITLIST option, where you can join a waitlist and we will email you as soon as products hit the shelves.
We might send your order in separate parcels, should we have something in stock to send, while we wait to complete others.
What if I have a specific date I need an item?
If you need your order before a specific time or date, please leave a note at the checkout process so we can clearly see when the order is required for – or email us at firstname.lastname@example.org / or use the Contact Us Form on our website.
We promise you to do our best to get your order out to you as fast as possible.
PURCHASING FROM OVERSEAS FOR AUSTRALIAN RESIDENTS
We offer the possibility to order from all over the world. Just make sure the Shipping address you use is where you wish items to end up! If the items are a GIFT, we’ll package beautifully and make sure no pricing or invoices are shown.
FOR GIFTS – please just add a note at checkout stating it is a Gift (and if you let us know who it’s from – granny, nana etc – and who it’s to, we’ll put a special gift card in the parcel for you). No invoices/pricing go into our parcels for Gifts.
LOCAL PICKUPS IN THE GOLDCOAST, BRISBANE AREA .
Need something really quick? No problem, we can arrange a local pick up. Just Contact Us to arrange and use the Coupon Code for Free Shipping at Checkout (GOLDCOAST). If you’ve paid shipping on our website but collect local, we’ll refund you the shipping.
Thank you for supporting Tamborine Lavender.
We hope that you enjoy your shopping experience and we look forward to sharing new and exciting products with you in the future.